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Privacy Policy

Effected from February 2018

At Bulwark Software Research Pvt Ltd. we are committed to respecting your privacy. A reference in this Privacy Statement to “Bulwark”, “we”, “us”, or “our” is a reference to Bulwark software Research Private Limited, or, if applicable, its relevant affiliate carrying out the processing of your Personal Information.  We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner and to protect and safely manage any personal information that you share with us. This Privacy Statement explains who we are, how we collect, share and use Personal Information we collect about you and how you can exercise your privacy rights.
“Personal Information” means any information that may be used to identify, relate to, describe, or that is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual, household or device.
This Privacy Statement applies to all services described herein, regardless of whether offered by Bulwark with respect to Personal Information of our customers end users and employees collected in connection with our provision of software services to such customers (such data, “End User Data”), we are a “processor” or “service provider” for our customers. This Privacy Statement does NOT apply to such end users and employees or their potential rights. For more information about potential rights under applicable privacy laws with respect to End User Data, and to exercise such rights where applicable, please contact the party that is our customer.
If you have any questions or concerns about our use of your Personal Information, then please contact us using the contact details provided at the bottom of this Privacy Statement.

What does Bulwark do?

Bulwark is a provider of enterprise software, Applications, and services, headquartered in the Ranchi, Jharkhand (India).
For more information about Bulwark please see the “About” section of our Website at

What information do we collect?

When you interact with the Website, Applications, Services and Third Party Services, we collect two types of Personal Information from you:

  • Personal Information, including name, user ID, image, email address, phone number, and professional information; and
  • Device identifiable information, including your IP address, browser type and language, access times, pages visited, and referring website addresses.

If you make any payment through our Website or Applications, your credit card and other billing details may be gathered and stored with our trusted Payment Processors for the purpose of completing your purchases.
In the 12 months prior to the date of this Privacy Statement, we have collected the categories of Personal Information identified above and disclosed Personal Information as described in this Privacy Statement.

How is your information collected?

We collect Personal Information about you from a variety of sources, including directly or automatically from you, from third party sites and businesses, as well as from publicly available information.

Information You Provide Voluntarily

Certain parts of our Website, Applications, Services and Third Party Services may ask you to provide Personal Information voluntarily. For example, we may collect personal identifiers such as your name, email address, and phone number, and professional information such as your occupation and place of employment in order to register an account with us, to make use of our Services or Applications, to subscribe to marketing communications from us, to engage with a member of our team regarding your use of our Services or Applications, or in submitting enquiries to us.
When you participate in, download, access, use, or sign up to receive Services, Applications, Third Party Services, activities or online content, such as email publications, blogs, newsletters, competitions, live chats, message boards, or create an account using Bulwark’s online registration system (e.g., for Compass, Support Portal or Third Party Services), Bulwark may receive Personal Information about you, including personal identifiers and professional information, that we use to provide our identity management and governance services to our business customers. In comments you post to blogs, competitions, live chats, or message boards, you may also voluntarily disclose additional categories of Personal Information, depending on the content of your posts.

Automatic Collection Of Information

When you visit our Website, Bulwark will gather internet activity information about your visit and your device automatically, including how you found or were directed to or used the Website and the name and URL of the website that you visited immediately preceding your visit to our Website. Please see our cookie policy for more information. Bulwark may use this type of information internally, on a cumulative basis, to better understand what pages Visitors and prospective customers access or visit. Bulwark may aggregate internet activity information, combine it with other information, and disclose it to business and trade partners as well as Bulwark’s Affiliates. For information on who we share your information with, and why, please see “Disclosures, Sharing and Onward Transfers of Your Information” below (Disclosure sharing and onward transfers of your information)
When you use the IDN Extension, Bulwark may receive internet activity information, including data about your online browsing activity and the addresses of websites that you visit. This information is used to provide password replay functionality to you in connection with your use of the IDN Extension.
When you complete training or certification courses through Bulwark, we automatically record and retain results for our administrative and recordkeeping purposes.
When you access or use our Applications, we automatically collect mobile activity information about your use of the Applications, including crash logs and usage statistics, and about your mobile device and its interaction with the Applications, including the type of mobile device you use with the Applications, your wireless service carrier, your device ID and operating system, the type of mobile Internet browsers in use, and the location of your device including geo-location information.


If you apply for a job or to work as a contractor, please see our HR Privacy policy for specific information on how we use your Personal Information.

Payment Process:

Bulwark may use certain third party payment processors, including Stripe, Inc., (“Payment Processors”) to collect and process personal financial information from Visitors such as name, phone number, address, zip postal code, and credit card or bank account information for the purposes of allowing Visitors and Users to purchase various items, including Materials or Services, via our Website or Applications. If you make any payment through our Website or Applications, your credit card and other billing details may be gathered and stored with our trusted Payment Processors for the purpose of completing your purchases. Bulwark does not store your credit card or billing details, and such details cannot be accessed by Bulwark’s staff. Bulwark contractually requires that its Payment Processors, including Stripe, stay compliant with the Payment Card Industry Data Security Standards, as well as all applicable local, state, national laws and regulations related to the services provided to Bulwark by such Payment Processors.

Forum Posts:

Bulwark may also receive information from you via any blogs, forums, or comments pages that are maintained within the Website, Applications or Third Party Services. Note that if you provide any Personal Information via any such pages maintained or used for public comment, your information will be publicly available to any other User or Visitor.

Our Cookie Policy and Use of Other Tracking Technologies

Bulwark’s Websites utilizes “cookies” and other tracking technologies. When you visit our Website, Bulwark will place one or more “cookies” on your computer. A “cookie” is a small text file that may be used, for example, to collect information about website activity. Some cookies and other technologies serve to recall Personal Information previously provided by a Website Visitor. Bulwark uses cookies for the following purposes:

  • Identify you when you access, visit, or log-in to any Website. This enables you to re-visit any Website without having to re-enter information upon each visit.
  • To note different areas of any Website which have recently been accessed through your computer. Information collected in this way may be used to develop and manage the online services of Bulwark by, for example, storing information about your preferences to enable Bulwark to customize any Website according to your individual interests.
  • Delivering content on any Website which is relevant to your individual interest.
  • Monitoring the effectiveness of any promotions or marketing campaigns by Bulwark or its Affiliates.
  • Tracking your entries, submissions, and status in promotions, sweepstakes, and contests.
  • Improving any Website content and conducting various other diagnostics to improve Bulwark’s services. Bulwark may, for example, use cookies to monitor aggregate metrics such as total number of Visitors and pages viewed.
  • Analyzing and improving Website security.
    The Websites do not respond to “do not track” signals from browsers. Thus, your selection of the “do not track” option provided by your browser may not have any effect on our collection of cookie information for analytic and internal purposes. To effectively manage our collection of cookie information, you may set most browsers to notify you if you receive a cookie, or you may choose to block cookies through the settings associated with your browser. But, please note that if you choose to erase or block cookies, you will need to re-enter your original information (e.g., user name, password, or general contact info) to gain access to certain parts of the Websites and may not be able to access other parts of the Websites.
    Bulwark may also use tracking technologies that record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that any Website is accessed by Visitors. Bulwark may also analyze information for trends and statistics, such as through the use of Google Analytics or other similar analytics services.

Disclosure, Sharing and Onward Transfers of your Information

Who does Bulwark share my personal information with?
We may disclose your Personal Information to the following categories of recipients:

  • To our group companies, Affiliates, third party services providers and partners who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Website, Applications, Third Party Services or Services), or who otherwise process Personal Information for purposes that are described in this Privacy Statement or otherwise notified to you when we collect your Personal Information.
  • To your employer or hiring entity, if you participated in training or received certification through your employer or hiring entity or to provide our identity management and governance services to our business customers.
  • To the third parties that provide the Third-Party Services for the purposes described in this Privacy Statement and each third party’s privacy statement.
  • To any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights and property, or (iii) to protect your rights, property, or safety or those of any other person.
  • To an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of assets or any part of our business; and
  • To any other person with your consent to the disclosure.
    Finally, we also share aggregated, anonymized or statistical information about you (and your use of our Websites, Services and Applications) with others for a variety of purposes, including to improve our products and services. Such information is not Personal Information and is not subject to the restrictions set forth in this Privacy Statement.

International Data Transfers

Your Personal Information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective).
Specifically, our third party service providers and partners operate around the world. This means that when we collect your Personal Information we may process it in any of these countries.
However, we have taken appropriate safeguards to require that your Personal Information will remain protected in accordance with this Privacy Statement.


Wherever your Personal Information may be held within Bulwark or on its behalf, Bulwark takes reasonable and appropriate steps to protect the Personal Information that you share with us from unauthorized access or disclosure. Bulwark trains its employees on data handling practices. In addition, Bulwark and its business partners enter into confidentiality agreements which require that care and precautions be taken to prevent loss, misuse, or disclosure of your Personal Information.
However, while we attempt to ensure the integrity and security of Personal Information, please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, although Bulwark complies with its legal obligations in respect of the security of your personal data we cannot guarantee its absolute security.

Data retention

We retain Personal Information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
When we have no ongoing legitimate business need to process your Personal Information, we will either delete or anonymize it or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible.

Your data protection rights and choices.

  • If you wish to make a request to access, correct, update, or delete your Personal Information, you can do so at any time by contacting us using the contact details provided under the “Contact Information” heading below [Contact Information].
  • You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please mail us using the mail provided under the “Contact Information” heading below [Contact Information].

Privacy Policies of Third-Party Services and Third-Party Websites

Our Website, Applications, and Third Party Services may contain or reference links to non-Bulwark websites (including the websites of the providers of Third Party Services). Bulwark has no control over, and assumes no responsibility for, the content, privacy policies (if any), or practices of any third party website or any link contained in a third party website. The inclusion of a link within any Website, Applications, or Third Party Service does not imply any endorsement by or any affiliation with Bulwark. Access to any third party website is at your own risk, and you should be aware that third party websites may contain privacy policies that have terms that are different from that of this Privacy Statement. In connection with your use of any Website, Applications, Service or Third Party Service, you may be made aware of services, products, articles, offers, and promotions provided by third parties, and not by us. Finally, your use of Third Party Services may expose your data to the providers of such Third Party Services. The collection, use and retention of your data by such third parties is governed solely by such third parties’ respective privacy policies, and Bulwark has no control over how such third parties use your data.

Updates to the Privacy Statement

Bulwark may amend this Privacy Statement from time to time by posting a revised Privacy Statement on our Website. If Bulwark makes material changes to this Privacy Statement, Bulwark will endeavour to notify you of such changes (e.g., by email or an alert on any Website for a period of time). However, regularly reviewing this page is the best method to ensure you are always aware of the information Bulwark collects, how it is used and under what circumstances.

Children's Personal Information Policy

Bulwark does not knowingly solicit or sell any Personal Information from children under the age of 16. If Bulwark is made aware that Bulwark has collected Personal Information from a child under 16 years old in a manner that is inconsistent with the Children’s Online Privacy Protection Act of the India, then Bulwark will delete this information as soon as practicable.

Accessibility Policy

Bulwark is committed to ensuring that our communications, including our Website, are accessible to people with disabilities. Our Website is designed to meet recognized industry standards of accessibility. To make accessibility-related requests or report barriers, please mail us at

Contact Information

For more information, or questions or comments concerning the Privacy Statement, please mail us at